Returns & Exchanges

Gould & Goodrich Return Policy

We want you to be completely satisfied with your purchase. Before returning any item, please email us at gandgorders@gouldusa.com to obtain a Return Authorization (RA) number. Returns received without an RA number may experience delays in processing.

Once you have your RA number, please choose one of the two return options below:

  1. Self-Return
    • Request an RA # and ship your return to the address below using your preferred shipping method.
    • Include a piece of paper inside the package with your name, order number, and RA # to ensure smooth processing of your return.
  2. Prepaid Return Label
    • Email gandgcustomerservice@gouldusa.com to request a RA # and a USPS return label.
    • A $7 Return Shipping Fee will be deducted from your refund once the return is received.

Exchange Options:

If you need to exchange an item for a different size or type, we offer two options:

1. Refund and Reorder

  • Request a RA # and ship it to the address below. Once we receive your return, we will issue a store credit, allowing you to place a new order for the correct item.
  • If you requested a RA # and a prepaid return label, the $7 Return Shipping Fee will be deducted from your refund.

2. Invoice Exchange

  • We invoice you a $14 Exchange Fee to cover both the return shipping and the shipment of the new item.
  • If you prefer to ship the item back yourself, we will invoice you a $7 Exchange Fee to cover the shipment of the exchanged item to you.

Return Address:
Gould & Goodrich
709 E. McNeil St.

Lillington, NC 27546

* ANY ITEMS THAT ARE DAMAGED & UNRESELLABLE WILL NOT BE REFUNDED *

If you have any questions, please contact us at gandgcustomerservice@gouldusa.com. Thank you for choosing Gould & Goodrich!